Excellent post... Whose Fault Is It When Collaboration Software Sucks?
Michael Sampson of Shared Spaces Research has posted an excellent article called Whose Fault Is It When Collaboration Software Sucks?
A vendor see a market opportunity for collaboration software. It builds a product to enable teams to work together, share information, and coordinate action. It signs up business partners who see the promise of the offering. They start offering services to the market based on the product. Organizations embrace it. Some find great success and rave about it. Others think it is the worst thing ever created and do nothing but complain. In either case ... success or failure ... who is to be praised or blamed? The organizations that found success will usually be quick to claim the praise, but those that fail are usually slow to accept blame. Is that fair?
I have been thinking about this question in relation to Lotus Notes and Domino, although it has wider implications. In terms of Notes/Domino, the world is very much divided about it ... you either love it with a passion or hate it with a passion. These two polarized positions are extremely interesting from a market dynamics perspective. Please note that neither IBM nor any individual associated with IBM nor any other vendor requested or suggested that I write this article; it is an independent perspective, and the lessons apply more broadly.
Let's see if we can think about this logically. When Notes and Domino fail in an organization, or where people hate it with a passion, who is at fault?
For those of you who are application developers (I'm in that grouping), I strongly suggest you pay attention to Is The Application Developer At Fault?
An excellent article, and well worth reading...