What part of 24/7 did I miss???
I make it a habit to call our credit card companies when we go on vacation to have them note that we'll be outside our regular spending areas. No sense in dealing with rejected card purchases because you're not where you normally are.
Chase card services are great... I can call two or three days before, the person who answers the call can take the info, no problem.
Bank of America card services are less than wonderful... Can't place the call until 24 hours before you leave, and they ask me like 20 questions to confirm I know about the card (my current balance, my credit limit, what purchases I'll be making, etc.). How should I know exactly what purchases I'll make???
But today was the kicker. I called BofA, waded through the options, went into the hold queue for a few minutes, and then got transferred to a recorded message. The message was:
Our customer call center is closed for the holidays. Our call center hours are 24 hours a day, seven days a week. Please call back after the holiday. Thank you.
What part of 24/7 did I miss there???