Book Review - The Enthusiastic Employee
I think that many businesses and bosses could be so much further ahead if they read The Enthusiastic Employee by David Sirota, Louis A. Mischkind, and Michael Irwin Meltzer (Wharton School Publishing).
Part 1 - Worker Motivation, Morale, and Performance: What Workers Want - The Big Picture; Employee Enthusiasm and Business Success
Part 2 - Enthusiastic Workforces, Motivated by Fair Treatment: Job Security; Compensation; Respect
Part 3 - Enthusiastic Workforces, Motivated by Achievement: Organization Purpose and Principles; Job Enablement; Job Challenge; Feedback, Recognition, and Reward
Part 4 - Enthusiastic Workforces, Motivated by Camaraderie: Teamwork
Part 5 - Bringing It All Together: The Total Organization Culture - and How to Change It: The Partnership Organization; Translating Partnership Theory into Partnership Practice
Part 6 - Appendices: Survey Administration and Population Composition; Reliability and Validity of the Data; Job Satisfaction: Demographic, Occupational, and Regional Breaks; Comparisons with Other Norms; The Readiness Questionnaire; Endnotes; Index
The authors have done a number of surveys of employees to get a idea of how 1) employees feel about their current jobs, and 2) what they'd like to see from their companies and management. These findings are presented to the reader (which *should* be in management) to help them understand how their staff really thinks and works. The conclusion is that companies can profit handsomely by understanding what their employees want and making sure they get it. And it's not always just money. It can be a sense of teamwork, a vested interest in making sure the company is successful, or even just the challenge of being given a difficult job along with the authority to do what's necessary to pull it off. While not every employee is the same or is motivated by the same ideals or benefits, a company that follows the findings in this book and implement changes will find turnover plunging and job satisfaction going up to unknown levels.
Definitely worth reading if you run a company or have staff that report to you...