A public thank you to Ed...
Category IBM/Lotus
No, this isn't an attempt to curry favor or to kiss up... :-) It's a heartfelt acknowledgement and appreciation of Ed Brill for being there...
I've had occasion of late to call upon Ed for some assistance, some of it with little to no lead time or warning. It's one thing when it's a fellow programmer or a resource within your own company. But when it's a highly placed person with numerous responsibilities working for a huge company (that isn't yours), it's a whole different story. We're not talking about going through channels or getting callbacks in a week or so. We're talking responses to emails within the hour. Phone calls answered in person... when they are at a mall... with their daughter... on their day off... and taking 15 - 20 minutes to give us some timely information. Does *your* vendor offer that kind of service?
It never ceases to amaze me how much time and effort he gives to the job and to us. Rather than waffle around on issues or telling you he'll get back to you later, he finds out what's going on and is willing to take risks when necessary to get things moving. I feel extremely fortunate that I have the privilege of counting Ed as a friend and a colleague.
Thanks, Ed.
No, this isn't an attempt to curry favor or to kiss up... :-) It's a heartfelt acknowledgement and appreciation of Ed Brill for being there...
I've had occasion of late to call upon Ed for some assistance, some of it with little to no lead time or warning. It's one thing when it's a fellow programmer or a resource within your own company. But when it's a highly placed person with numerous responsibilities working for a huge company (that isn't yours), it's a whole different story. We're not talking about going through channels or getting callbacks in a week or so. We're talking responses to emails within the hour. Phone calls answered in person... when they are at a mall... with their daughter... on their day off... and taking 15 - 20 minutes to give us some timely information. Does *your* vendor offer that kind of service?
It never ceases to amaze me how much time and effort he gives to the job and to us. Rather than waffle around on issues or telling you he'll get back to you later, he finds out what's going on and is willing to take risks when necessary to get things moving. I feel extremely fortunate that I have the privilege of counting Ed as a friend and a colleague.
Thanks, Ed.
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Comments
Posted by Christopher Byrne At 18:19:42 On 28/07/2004 | - Website - |
Posted by Ben Langhinrichs At 20:47:01 On 27/07/2004 | - Website - |