Saturday morning random thoughts...
Category Everything Else
The joys of being tech support at home... We have two computers (my laptop and the main desktop machine) that are used by the family. The laptop is mine and has strict rules for what can and can not be done on the machine (THE KIDS MAY NOT INSTALL ANYTHING!). The desktop box is pretty much fair game for the wife and kids. Usually about once a month or so, I need to sit down and "clean up" that computer after the kids have installed games, utilities, shareware, adware, etc. And occasionally, I have to fix things when they don't work anymore... Like this morning...
My wife comes in and says "the internet doesn't work anymore". That always strikes fear in my heart. I am a developer, not a PC technician! I got up and started the process... The messaging clients on the box worked, so the connection was fine. My laptop's IE browser (networked through the desktop) worked fine, so it was isolated to the desktop machine. I could telnet to the library's web site, so it was restricted to the browser. Then it was a matter of unstalling much of the CRAP the kids had installed that might interact with IE. And of course, both kids swear they didn't install anything. Between unstalling Grokster, eliminating a few items in the Startup folder, AND cleaning out the Run registry setting for Windows, I got everything working again.
Last time I did this, it was much more tedious... I didn't know about the registry setting, and there were two programs in there that were hijacking my browser and creating pop-up ads all over the place. While I hate doing this kind of support, I did learn quite a bit...
I also need to go buy a new printer today. The main one we have connected to the desktop machine broke down. My wife found an HP PSC 2110 printer/copier/scanner at Office Depot for $149 after rebate. It should do the job OK, and it will be nice to have a copier AND a scanner available to us again...
The joys of being tech support at home... We have two computers (my laptop and the main desktop machine) that are used by the family. The laptop is mine and has strict rules for what can and can not be done on the machine (THE KIDS MAY NOT INSTALL ANYTHING!). The desktop box is pretty much fair game for the wife and kids. Usually about once a month or so, I need to sit down and "clean up" that computer after the kids have installed games, utilities, shareware, adware, etc. And occasionally, I have to fix things when they don't work anymore... Like this morning...
My wife comes in and says "the internet doesn't work anymore". That always strikes fear in my heart. I am a developer, not a PC technician! I got up and started the process... The messaging clients on the box worked, so the connection was fine. My laptop's IE browser (networked through the desktop) worked fine, so it was isolated to the desktop machine. I could telnet to the library's web site, so it was restricted to the browser. Then it was a matter of unstalling much of the CRAP the kids had installed that might interact with IE. And of course, both kids swear they didn't install anything. Between unstalling Grokster, eliminating a few items in the Startup folder, AND cleaning out the Run registry setting for Windows, I got everything working again.
Last time I did this, it was much more tedious... I didn't know about the registry setting, and there were two programs in there that were hijacking my browser and creating pop-up ads all over the place. While I hate doing this kind of support, I did learn quite a bit...
I also need to go buy a new printer today. The main one we have connected to the desktop machine broke down. My wife found an HP PSC 2110 printer/copier/scanner at Office Depot for $149 after rebate. It should do the job OK, and it will be nice to have a copier AND a scanner available to us again...



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Posted by Jess At 09:19:53 On 28/04/2003 | - Website - |
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