Suggestions on capturing a screen-sharing session for playback by others?
Category Everything Else
I'm in a position where I have to work with an off-shore support group for our Notes applications, and our hours don't overlap well (actually, at all!) I have no doubt that there will be help desk calls where I will need to ask the user to demo the problem for me, and then will need to explain it via email to the support people.
What I'd like to be able to do is record these screen-sharing sessions (or even my own screen session) on my PC, then package up the video in a reasonable size/format to send off via email. That way I don't have to rely upon the written word and possible miscommunication to extend the back-and-forth email exchanges any longer than they have to be.
Any suggestions on software (Windows-based) that would help me do that? Bonus points if I can run the software on my side, and then the person on the other end does NOT have to have the same software installed to run the video (as in the video gets created in some standard video format)...
And MAJOR bonus points if I don't have to spend anything on it, as I'm reasonably sure work probably won't pay for it...
I'm in a position where I have to work with an off-shore support group for our Notes applications, and our hours don't overlap well (actually, at all!) I have no doubt that there will be help desk calls where I will need to ask the user to demo the problem for me, and then will need to explain it via email to the support people.
What I'd like to be able to do is record these screen-sharing sessions (or even my own screen session) on my PC, then package up the video in a reasonable size/format to send off via email. That way I don't have to rely upon the written word and possible miscommunication to extend the back-and-forth email exchanges any longer than they have to be.
Any suggestions on software (Windows-based) that would help me do that? Bonus points if I can run the software on my side, and then the person on the other end does NOT have to have the same software installed to run the video (as in the video gets created in some standard video format)...
And MAJOR bonus points if I don't have to spend anything on it, as I'm reasonably sure work probably won't pay for it...





Comments
No install - all java based.
{ Link } - bit more features, but installer
from there - commercial stuff...
I've used the pro version of this one - pretty easy to use, $200, but installer
{ Link }
And there are a number of other commercial options, and, if you need editing and production type demos, I think you'd be commercial bound.
For quick, hey, show me what you are seeing, doing, that screen cast o matic can be fine.
Posted by Joseph Hoetzl At 09:00:06 On 28/01/2010 | - Website - |
Posted by Tony Frazier At 09:47:14 On 28/01/2010 | - Website - |
A free alternative that works pretty well is { Link }
Posted by Carl Tyler At 10:17:59 On 28/01/2010 | - Website - |
Julian Robichaux's had a free tool he recommended at some point on his blog. Can't find it but you might wanna IM/tweet him.
Dan
Posted by Dan Soares At 12:25:53 On 28/01/2010 | - Website - |
Found it.. It's called Wink and here's the link to a tutorial he created using it:
{ Link }
Dan
Posted by Dan Soares At 13:18:40 On 28/01/2010 | - Website - |
Well worth the money in my view.
Posted by Adam Brown At 14:46:02 On 28/01/2010 | - Website - |
If you just want to assist with support, answering questions about your product, etc, SnagIt { Link } is not a bad option. You can capture still images and annotate them as well as capture video in .avi format.
It's not free but it's alot cheaper than Camtasia.
Posted by Michelle O'Rokrke At 18:07:12 On 28/01/2010 | - Website - |