Suggestions on capturing a screen-sharing session for playback by others?
Category Everything Else
I'm in a position where I have to work with an off-shore support group for our Notes applications, and our hours don't overlap well (actually, at all!) I have no doubt that there will be help desk calls where I will need to ask the user to demo the problem for me, and then will need to explain it via email to the support people.
What I'd like to be able to do is record these screen-sharing sessions (or even my own screen session) on my PC, then package up the video in a reasonable size/format to send off via email. That way I don't have to rely upon the written word and possible miscommunication to extend the back-and-forth email exchanges any longer than they have to be.
Any suggestions on software (Windows-based) that would help me do that? Bonus points if I can run the software on my side, and then the person on the other end does NOT have to have the same software installed to run the video (as in the video gets created in some standard video format)...
And MAJOR bonus points if I don't have to spend anything on it, as I'm reasonably sure work probably won't pay for it...
I'm in a position where I have to work with an off-shore support group for our Notes applications, and our hours don't overlap well (actually, at all!) I have no doubt that there will be help desk calls where I will need to ask the user to demo the problem for me, and then will need to explain it via email to the support people.
What I'd like to be able to do is record these screen-sharing sessions (or even my own screen session) on my PC, then package up the video in a reasonable size/format to send off via email. That way I don't have to rely upon the written word and possible miscommunication to extend the back-and-forth email exchanges any longer than they have to be.
Any suggestions on software (Windows-based) that would help me do that? Bonus points if I can run the software on my side, and then the person on the other end does NOT have to have the same software installed to run the video (as in the video gets created in some standard video format)...
And MAJOR bonus points if I don't have to spend anything on it, as I'm reasonably sure work probably won't pay for it...
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