Update on talking to Comcast about getting some rate reductions...
Category Comcast
So in my earlier Comcast post today, I talked about how I decided to see whether Comcast could be more competitive with their rates given all the competition in the current market. I tried Comcast Live Chat as suggested by a different blog post I had read, and that was a dead end. But within an hour of posting my experience on this blog, Comcast had left a comment apologizing for the lack of results and asking for some contact info to follow up.
OK... impressive both on the speed of response and for the follow-up effort.
I sent an email, and soon got a reply from another Comcast person saying someone would call me and discuss my rates.
Again... kudos on timeliness and follow-through.
Much to my amazement... I GOT CALLED! The service rep had my information already at hand, saw that I had been a long-term customer with no promotional deals in a long time, and then listed a number of reductions they'd apply... $10 off on the cable charge for the next year (I'm doing these from memory, so they might be slightly off), $40 off on internet for the next six months, waiving of the digital box charges for the next six months, and waiving of an additional package fee for the next month. Overall, I'll probably save around $400 to $500 over the next year.
All for simply asking...
I'm probably a bit in the minority in that I've been pretty satisfied with Comcast in terms of cable and internet service. Not to say I wouldn't consider other options, but I wasn't in the "drop them at any cost" camp that I often see expressed online. I've also been impressed with how Comcast adapted their customer outreach on Twitter and became one of the first major companies to utilize that tool effectively. Today's experience in customer service with Comcast has been very impressive, and it'll go a long ways towards making sure I have a positive view of them as a company, and that I'll likely remain a customer for the foreseeable future...
Nice job, Comcast...
So in my earlier Comcast post today, I talked about how I decided to see whether Comcast could be more competitive with their rates given all the competition in the current market. I tried Comcast Live Chat as suggested by a different blog post I had read, and that was a dead end. But within an hour of posting my experience on this blog, Comcast had left a comment apologizing for the lack of results and asking for some contact info to follow up.
OK... impressive both on the speed of response and for the follow-up effort.
I sent an email, and soon got a reply from another Comcast person saying someone would call me and discuss my rates.
Again... kudos on timeliness and follow-through.
Much to my amazement... I GOT CALLED! The service rep had my information already at hand, saw that I had been a long-term customer with no promotional deals in a long time, and then listed a number of reductions they'd apply... $10 off on the cable charge for the next year (I'm doing these from memory, so they might be slightly off), $40 off on internet for the next six months, waiving of the digital box charges for the next six months, and waiving of an additional package fee for the next month. Overall, I'll probably save around $400 to $500 over the next year.
All for simply asking...
I'm probably a bit in the minority in that I've been pretty satisfied with Comcast in terms of cable and internet service. Not to say I wouldn't consider other options, but I wasn't in the "drop them at any cost" camp that I often see expressed online. I've also been impressed with how Comcast adapted their customer outreach on Twitter and became one of the first major companies to utilize that tool effectively. Today's experience in customer service with Comcast has been very impressive, and it'll go a long ways towards making sure I have a positive view of them as a company, and that I'll likely remain a customer for the foreseeable future...
Nice job, Comcast...
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