Duffbert's Random Musings :: OK... so Comcast Live Chat isn't very helpful in getting your rates reduced...

Category Comcast
Based on a blog posting I read this morning, it appeared I could potentially get my Comcast rates lowered just by asking about other offers they had. The thought is that it's easier to retain a customer than to acquire one, so they are more than willing to lower rates, often with nothing more than an inquiry.

The blog showed how this particular person was able to do so with nothing more than a Live Chat through the Comcast site. I decided to try that this morning, but my results were less than satisfactory...

I am looking at ways to lower my cable/internet bill, including possibly switching to another service like Qwest. Are there ways that Comcast can reduce my bill while still keeping the level of service I still have?

user Thomas_ has entered room

Thomas(Wed Dec 16 2009 07:38:10 GMT-0800 (Pacific Standard Time))>

I am looking at ways to lower my Comcast bill, including possibly switching to Qwest service. Are there ways to lower my bill while keeping my same service levels here?

analyst Vincenio has entered room

Vincenio(Wed Dec 16 2009 07:49:28 GMT-0800 (Pacific Standard Time))>

Hello Thomas_, Thank you for contacting Comcast Live Chat Support. My name is Vincenio. Please give me one moment to review your information.

Vincenio(Wed Dec 16 2009 07:49:31 GMT-0800 (Pacific Standard Time))>

A Comcastic day to you.

Vincenio(Wed Dec 16 2009 07:49:34 GMT-0800 (Pacific Standard Time))>

We apologize for the inconvenience it has caused you. Rest assured, I will do everything at my end to resolve the issue.

Vincenio(Wed Dec 16 2009 07:49:36 GMT-0800 (Pacific Standard Time))>

I appreciate your time chatting in today regarding your concern. Before we go any further, how's your day so far?

Thomas_(Wed Dec 16 2009 04:49:52 GMT-0800 (Pacific Standard Time))>

Doing well, thank you.

Vincenio(Wed Dec 16 2009 07:50:03 GMT-0800 (Pacific Standard Time))>

That is nice to ehar.

Vincenio(Wed Dec 16 2009 07:50:04 GMT-0800 (Pacific Standard Time))>

How can I gladly assist you today?

Thomas_(Wed Dec 16 2009 04:50:55 GMT-0800 (Pacific Standard Time))>

I am looking at ways to lower my cable/internet bill, including possibly switching to another service like Qwest. Are there ways that Comcast can reduce my bill while still keeping the level of service I still have?

Vincenio(Wed Dec 16 2009 07:51:20 GMT-0800 (Pacific Standard Time))>

We apologize for the inconvenience, Thomas.

Vincenio(Wed Dec 16 2009 07:51:35 GMT-0800 (Pacific Standard Time))>

So, you want to downgrade the services, correct?

Thomas_(Wed Dec 16 2009 04:51:40 GMT-0800 (Pacific Standard Time))>

No...

Thomas_(Wed Dec 16 2009 04:51:58 GMT-0800 (Pacific Standard Time))>

I can get the same level of service through competitors like Qwest for lest cost.

Thomas_(Wed Dec 16 2009 04:52:02 GMT-0800 (Pacific Standard Time))>

"less"

Thomas_(Wed Dec 16 2009 04:52:24 GMT-0800 (Pacific Standard Time))>

If I were a new Comcast subscriber, my rates would be lower.

Vincenio(Wed Dec 16 2009 07:52:23 GMT-0800 (Pacific Standard Time))>

Thank you for the information.

Vincenio(Wed Dec 16 2009 07:52:47 GMT-0800 (Pacific Standard Time))>

So, you want an affordable prices for the services, correct?

Thomas_(Wed Dec 16 2009 04:54:00 GMT-0800 (Pacific Standard Time))>

Yes... Comcast runs specials on a regular basis for new subscribers. I would like to get my current service at a cost closer to that. The other alternative is to get new service through Qwest equivalent to what I have now for a much-reduced cost.

Vincenio(Wed Dec 16 2009 07:55:20 GMT-0800 (Pacific Standard Time))>

Sure, I can do that.

Vincenio(Wed Dec 16 2009 07:56:39 GMT-0800 (Pacific Standard Time))>

Thomas, I may have to transfer you to my partner is sales for this they have the complete affordable information on the affordable bundles on the area. Would that be okay with you?

Thomas_(Wed Dec 16 2009 04:56:49 GMT-0800 (Pacific Standard Time))>

yes

Vincenio(Wed Dec 16 2009 07:57:12 GMT-0800 (Pacific Standard Time))>

Thank you. Please stay on chat while I transfer you.

analyst William has entered room

Vincenio(Wed Dec 16 2009 07:57:55 GMT-0800 (Pacific Standard Time))>

Please wait, while the problem is escalated to another analyst

analyst Vincenio has left room

William(Wed Dec 16 2009 07:58:27 GMT-0800 (Pacific Standard Time))>

Hello, . Thank you for choosing Comcast!. I will be processing your order. This will take a few minutes so feel free to ask questions while I process your order.How are you today ?

Thomas_(Wed Dec 16 2009 04:58:39 GMT-0800 (Pacific Standard Time))>

I'm doing fine...

Thomas_(Wed Dec 16 2009 04:58:52 GMT-0800 (Pacific Standard Time))>

Yourself?

William(Wed Dec 16 2009 07:59:08 GMT-0800 (Pacific Standard Time))>

Very fine,thank you.

William(Wed Dec 16 2009 08:00:06 GMT-0800 (Pacific Standard Time))>

How can I help you today Mr Thomas?

Thomas_(Wed Dec 16 2009 05:00:28 GMT-0800 (Pacific Standard Time))>

I am looking at ways to lower my cable/internet bill, including possibly switching to another service like Qwest. Are there ways that Comcast can reduce my bill while still keeping the level of service I still have?

William(Wed Dec 16 2009 08:02:16 GMT-0800 (Pacific Standard Time))>

Yes ,correct Mr Thomas you can lower your bill with Comcast but at this time,I am only able to process new service upgrades through our web site.To request a disconnection or other changes in your service,please call 1-888-COMCAST and a Customer account executive will ensure your order is processed correctly.

William(Wed Dec 16 2009 08:03:41 GMT-0800 (Pacific Standard Time))>

I would be happy to assisted you with issue but i am unable to do changes of any service Mr Thomas.

Thomas_(Wed Dec 16 2009 05:03:53 GMT-0800 (Pacific Standard Time))>

OK... then I think we're done here.

William(Wed Dec 16 2009 08:04:09 GMT-0800 (Pacific Standard Time))>

Thank you for contacting Comcast. If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7 days a week). Simply visit www.comcast.net and select Help.

Guess I'll have to make an actual <shudder> phone call next...