Microsoft Dogged By Sharepoint Support Issues - Study
From ChannelWeb: Microsoft Dogged By Sharepoint Support Issues - Study
Office SharePoint Server 2007 is now a billion dollar business for Microsoft, but the product's runaway success is posing support problems for the software giant and its channel partners.
Office Sharepoint Server 2007 is a workflow and collaboration engine that integrates with the Office platform and features Web content management, enterprise content services, enterprise search, and business process and business intelligence tools. Increasingly, it's also being used as an application development platform.
This broad feature set has helped fuel Sharepoint's popularity, but according to a recent study by London, Ontario-based research firm Info-Tech, nearly a quarter of the 258 organizations surveyed were either 'dissatisfied' or 'very dissatisfied' with Microsoft's support for Sharepoint.
While Microsoft is pleased with the strong demand for SharePoint Server 2007, "the rapid adoption has caused some strain on our consulting and support services teams," a Microsoft spokesperson said via email.
I find it interesting that many of the points made in this article (like dearth of higher-level design training) could also be applied to Notes/Domino as a development platform. It also should emphasize the point that the argument is really no longer "Notes vs. Exchange", but "Notes vs. SharePoint".