Category
Everything Else
As an IBM business partner, I have access to the Business Partner Forum (the BPF). This is a Notes discussion db used by IBM/Lotus and business partners to discuss issues, report bugs, ask questions, and provide a means for partners to connect with each other. The BPF has been going for around 10 years, and it's a poster child for what an "online community" should be.
Lately, there's been some conflict between members over certain behaviors exhibited by a single person. It's been interesting to watch the group behavior over the last couple of weeks as this has transpired. Basically, he felt that he could conduct himself however he saw fit, and if others didn't like it, that was too bad. His feeling was that his reputation entitled him to instant respect in the group. On the other side, his attitude seriously irritated other long-time members of the group who have earned the respect of the group over time. The last couple of days had some very pointed posts from both sides over who was right and who was wrong. It finally ended with the person apologizing to the group and recognizing that there were some cultural norms that had been violated, and that he was going to work to fit in. He's been "welcomed" back in, and all is back to normal (except for another person who feels the group was out of line, and is still keeping the battle alive)...
This was a lesson in online community that everyone should be part of at least once. It makes you examine your expectations when you join a group of people who you may never meet in real life. There can be a written list of accepted behavior, but there is always an unwritten set of guidelines that you can't learn except by watching how the group interacts with each other. This is also known as "lurking". Follow the written rules and ignore the unwritten ones, and you'll regret it.
I'm curious to see how the Domino blogging community evolves over time. In discussions with others who are blogging (either about Domino or using Domino blogging software), the common feeling has been a strong sense of comaraderie. There have been no personal attacks, no "my software's better than your software"... Many of us have worked with each other, and there's good-natured kidding (which is fun to read). I'm not sure if the attitudes are due to the common interest in IBM/Lotus, the interest in blogging, the personalities of those who have chosen to do this, or if it's due to the nature of blogging itsself. I'm interested in any feedback of others (either via email or on your own blog... I have GOT to get a domain and switch to blog software that permits comments!)... And Joe, this does NOT mean you can start ripping on me on your blog! :-)
For some interesting reading on virtual communities, go to Carol Anne Ogdin's site... She's been doing this for a long time...