About Duffbert...

Duffbert's Random Musings is a blog where I talk about whatever happens to be running through my head at any given moment... I'm Thomas Duff, and you can find out more about me here...

Email Me!

Search This Site!

Custom Search

I'm published!

Co-author of the book IBM Lotus Sametime 8 Essentials: A User's Guide
SametimeBookCoverImage.jpg

Purchase on Amazon

Co-author of the book IBM Sametime 8.5.2 Administration Guide
SametimeAdminBookCoverImage.jpg

Purchase on Amazon

MiscLinks

Visitor Count...



View My Stats

« Time for one of those "line in the sand", things have to change posts... | Main| Book Review - The Rules of Attraction: Fourteen Practical Rules to Help Get the Right Clients, Talent and Resources to Come to You! by Mark Deo »

So let me propose this... how about a Marketing Partner Program?

Category IBM/Lotus
So today we got the emails about how we can help spread the message of collaboration and Lotus through "viral" videos.  We also got the new Smart Planet message.  

And as one might have expected, the Yellowverse was suitably underwhelmed.

I had plans to come home this evening, review opinions, and try to offer some meta-analysis.  But bottom line is that today was not an easy one, I had to deal with some issues, and the thought of trying to come up with a strong, rational 5-star blog post is just way beyond me right now.

But rather than grab a pitchfork and light my torch, I want to throw out something that drifted through my mind during the day as I was catching bits and pieces of reaction.

Perhaps having a Marketing Partner Program might provide some light and spark.  

Before you lay your own meaning on top of "Marketing Partner Program", let me explain my direction here.  Otherwise, this sounds like something that is WAY different than what I am thinking...

IBM has a Design Partner Program that they use to get input on technical direction of the Notes/Domino product.  The group is made up of a number of high-profile members of the community who have no problems telling IBM where they're off-base and where they're on track.  No, I'm not part of the program.  But it appears that the program has made a difference in what you see when releases come out.

Translate that same concept into marketing.  Take your front-line advocates out in the trenches, the ones who see and are affected by the message each day.  Pair them with the IBM areas who are responsible for marketing messages.  AGREE TO LISTEN TO EACH OTHER!  Bring in your ad agency to talk to the group.  Heck, spring some of that cash to bring in a Seth Godin for a retreat with this group.  See what comes out of it.  

This isn't a program to pay business partners to push products.  It isn't an incentive program to sell licenses.  It's a group designed to learn from each other and to ultimately contribute to the success of Lotus in the marketplace.  We see things you don't.  You see things from a perspective we don't normally inhabit.  There has GOT to be a way to bring those two perspectives together to get the best of both.

Because at least from our perspective out here, it appears that we've hit the definition of insanity...  doing the same thing over and over, expecting different results each time.

Comments

Gravatar Image1 - Great idea.

Gravatar Image2 - Where do I sign up?

By the way, in other industries, they just call this a "focus group." It's pretty normal.

Gravatar Image3 - Nathan, I think you signed up long ago Emoticon

Gravatar Image4 - Excellent idea. As you say, we have Design Partners already, and Marketing Partners would definitely be a boon.

I'd also like the BP programme to acknowledge that there are two broad "streams" of BP:

1. Those who sell IBM software / hardware and;
2. Those who don't, i.e. those who are indy / small shop consultants and ISVs

Gravatar Image5 - Despite your best intentions, you nailed a 5-star post regardless. ;) Articulate and brilliant. I concur, 100%.

Gravatar Image6 - @4 Ben, I would describe 2 as those who sell services and products underpinning the value proposition of Notes / Domino

<duck>Without applications Notes is no different from Exchange</duck>

Alright maybe a bit harsh but with applications it is much easier to make a distinction between between a mail system and notes

Gravatar Image7 - Thanks for the kind words, all...

@2... re: focus group: I'll disagree with you there, as "focus group" has some baggage (at least for me) that I want to avoid.

I think of a "focus group" as a group of people a business brings in to get their opinions. At the end of three hours, they get their donuts, parting gift, sincerest thanks, and are sent packing. Said company then goes back, analyzes what they heard, decides whether the group was on target, and then does whatever they want to do with the conclusions.

See the "insanity" definition...

I'm envisioning (ideating?) an ongoing group, both sides committed to the success of the other, both sides learning from each other, and an understand of how we can complement the message together.

Sending me an email (repeatedly) asking me to spread the word... which approach does that sound like to you?

We're in the "collaboration" business. We push "collaboration" solutions to allow people and businesses to work together smarter, better, faster. We try to unlock the wisdom of the crowds to find the solutions that will work. Either that's true and we're all part of this solution, or it's false and we can pick and choose the areas in which to listen.


Gravatar Image8 - Just want to add my praise for this idea.

Gravatar Image9 - I like the idea as well. But first IBM has to hire an ad agency which USES Lotus products or anything from IBM, that would be a great start.
And 2nd, one that likes using them.

Ben and I agree on his points. Many of us do not sell licenses so get seats in the back of the bus, that is if we are even allowed on the bus.

And viral video's and advertising is because OTHERS want to forward it along, not because they are asked or ordered to by a vendor, owner or management.



Gravatar Image10 - MY company used to sell a lot of Lotus product. Then, we decided to focus our business on the consulting model and refer sales to others. In the end, I believe that we ended up influencing the sale of far more licenses than we probably would ever have sold ourselves. However, IBM was rewarding (and paying attention only to) seats sold, so we fell off the radar as far as IBM's concerned. That's too bad. It did not prevent us from promoting Lotus product but it sure made it harder to do so without support from IBM.

Gravatar Image11 - Just in case .... I forwarded a link to your post to Kirsten Lauria,our VP of Marketing(like you dind't already know who she was)

Gravatar Image12 - I don't like the sales target model of IBM. Sales is focused on new business. Existing customers are not important (at least in the Netherlands). They don't mind to lose a 10.000 license renewal...if they can get a 1000 new users.... devide sales with target on renewals and sales focused on new business.

Is see custommers runnaing away form Lotus Software almost daily..

Post A Comment

:-D:-o:-p:-x:-(:-):-\:angry::cool::cry::emb::grin::huh::laugh::lips::rolleyes:;-)

Want to support this blog or just say thanks?

When you shop Amazon, start your shopping experience here.

When you do that, all your purchases during that session earn me an affiliate commission via the Amazon Affiliate program. You don't have to buy the book I linked you to (although I wouldn't complain!). Simply use that as your starting point.

Thanks!

Thomas "Duffbert" Duff

Ads of Relevance...